If you have a Facebook page or other online social media platform for your business, you need to respond properly to customers who reached out to you from online platform. You might end up with bad reviews online if you do not handle customers’ respond carefully. One bad review or unsatisfied customer online can affect your business because it might snowball into a big issue. Check out the infographic below for a guide to social media customer care. Learn to deal with customers online before you setup any social media online platform to promote your business. If you are able to provide good customer service, it might help to increase profit. Do not underestimate the potential of customer service online.